Refund policy
At SenseSave, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 60-day return policy on eligible items.
60-Day Returns
You have 60 days from the date you receive your order to request a return.
To be eligible for a return, the item must be returned in the same condition in which it was received. Items must be unworn or unused, include all original tags, and be returned in their original packaging. You must also provide a receipt or other valid proof of purchase.
To initiate a return, please contact our customer service team at contact@sensesave.com.
If your return request is approved, we will provide you with a return shipping label and detailed instructions regarding where and how to send your package. Please do not send items back without first submitting a return request and receiving return instructions from us. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or if you receive an incorrect item, please contact us promptly so that we can assess the issue and work with you to find an appropriate resolution.
Where applicable, we may request photographs or other information to assist with evaluating the issue.
Non-Returnable Items
Certain products are not eligible for return due to their nature or applicable safety and hygiene requirements. These may include perishable goods, such as food, flowers, or plants; custom-made or personalized products; and certain personal care or beauty products.
Returns are also not accepted for hazardous materials, flammable liquids, or gases.
If you are unsure whether a particular product is eligible for return, please contact us at contact@sensesave.com before sending your item back.
Sale items and gift cards are also non-returnable unless otherwise required by applicable law.
Exchanges
We do not process direct exchanges. If you would like a different product, size, or variation, the fastest option is to return the original item, subject to our return requirements.
Once your return has been received and approved, you may place a new order for the desired item.
European Union – 14-Day Right of Withdrawal
If your order is being shipped to a customer in the European Union, you may have the right to cancel or return your order within 14 days of receiving the merchandise, without providing a reason, subject to applicable consumer protection laws.
Returned merchandise must be in the same condition in which it was received, unworn or unused, with original tags and packaging where applicable. Proof of purchase may also be required.
Certain exceptions may apply under applicable law.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your return is approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for us to process the refund after approval.
Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account. Processing times can vary depending on the financial institution.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@sensesave.com so we can assist you.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or the eligibility of a specific product, please contact our customer service team at:
We are committed to providing a straightforward return experience and exceptional customer service.